We guarantee the best publicly available rates whenever you book with Visa Signature Luxury Hotel Collection.

If you find a lower room rate* on another website within 24 hours of making a booking with us, we will match the rate.

* The lower rate found must:

• Have identical booking requirements and policies for payment and cancellation as your Visa Signature Luxury Hotel Collection booking
• Be for the same hotel, room type, stay dates/length, and number of guests
• Be publically viewable and verifiable on the other website

Full terms & conditions are below.

To make a claim, simply complete our Best Rate Guarantee online claim form within 24 hours of making a booking with us. We will review your claim and contact you within 48 hours.

Please note: hotel cancellation policies vary greatly. Many of our hotels are flexible and allow cancellation up to 24 hours in advance of your stay. The Visa Luxury Hotel Collection understands that sometimes travel plans change, and therefore does not charge additional change or cancel fees.

• The Best Rate Guarantee online claim form must be completed in full within 24 hours of making your Visa Signature Luxury Hotel Collection booking
• Claim must include the lower rate and exact link (URL) where it can be confirmed
• The following rates do not qualify:
• Rates available on auction or flash sale websites like (but not limited to) Priceline or Hotwire
• Pre-paid, non-cancellable, and/or non-refundable rates
• Reward program rates, corporate/group rates, government rates and/or other rates not available to the general public
• Rates that are packaged with air travel, car rental, entertainment, etc.
• If we verify the lower rate, your nightly rate will be adjusted to reflect it
• The Visa Signature Luxury Hotel Collection has the sole right to determine the validity of any claim
• The Visa Signature Luxury Hotel Collection has the discretion to determine if a competing rate is genuinely available
• In the case of a dispute, the Visa Signature Luxury Hotel Collection's decision is final
• The Visa Signature Luxury Hotel Collection reserves the right to modify this Best Rate Guarantee at any time